Cannot scan QR code on the camera using the scanner in the app.

Troubleshooting QR Code Scanning Issues

• Initial Setup:

  • Power on your Camera.
  • You should hear a voice prompt: “Welcome to new camera. Please scan the QR code on the back of the camera and follow the instructions on the app to pair your camera."

• Check the LED Light:

  • Observe the LED light on the camera.
  • If the LED is flashing blue, the camera is actively seeking to pair and waiting for the QR code.
    
    

• Positioning the QR Code:

  • Ensure the QR code on the back of the camera is clean and undamaged.
  • Open the InstaVision app
    • Tap on Add Camera on home screen or Add & Mange Cameras
      
    • Scan the QR code on the back of the camera
      
      
• Connect to WiFi:
  • Follow the prompts in the app and enter your WiFi network password.
  • Hold your smartphone or tablet with the QR code displayed on the screen about 3-6 inches away from the camera lens.
  • Center the QR code within the camera's view.
    
    

• Lighting Conditions:

  • Ensure you are in a well-lit environment.
  • Avoid any glare or reflections on the QR code.

Troubleshooting Tips:

• If the camera doesn’t scan the QR code, try adjusting the distance between the device and the camera.
• Setup the camera in a well let area, within 20 feet of your router
• Ensure no obstructions are between the camera lens and the QR code.
• Increase or decrese the brightness of the camera
• Restart the camera and app if the issue persists
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